www.wayfair.com/returns – Easily return an item to Wayfair- Do’s and Dont’s

Wayfair is every shopper’s delight with its mind-blowing collection of more than 5000 brands on cookware, furniture, bedding, personal hygiene and grooming, rugs, pillows, decors, lighting, cookware and many more. Wayfair is essentially an e-commerce store and it’s headquarter is situated in Boston, Massachusetts, U.S.A. The digital platform was founded in the year 2002 and has currently become home to 14 millions of various items from over 11,000 suppliers all over the globe. The online company has its warehouses and offices in the United States as well in Canada, Ireland, the United Kingdom, and Germany.

 

Initiating Return

E-commerce store of such repute gives a very little scope to the customers regarding any shortcomings. However, to err is human. Unfortunate occurrences like unsatisfactory delivery, broken items, damaged items, missing items are just some of the nuisance that is unavoidable sometimes despite strict quality checking and inspection. For that, the transparent return and refund policy of Wayfair makes it possible to exchange unsatisfactory purchased goods against refund or satisfactory goods.

Wayfair account holders who have already shopped and wishes to place Return Request can follow these steps to make a clear request.

• Log in to your Wayfair Account.
• Please click on My Orders.

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• Select the order and number which you wish to replace or get a refund for.
• Select the return or refund method.
• An email will be sent to the registered email address.
• Check for the email. This will be the return confirmation email.
• On sending back the item, the item will be refunded.

Shipping Charges

The shipping charges will be depended on the carrier charges and the location for return. The amount will be deducted from your refund amount.

Additional Information

• Special Carrier for large, heavy and fragile item return: After following the same steps as above, Wayfair will coordinate on behalf of the carrier to pick the returning item as per your convenience.
• UPS or FedEx delivered items: From the return confirmation email, print the shipping label. Paste the label and bring the package to the given drop-off location.

 

How the refund is executed

Most of the time, customers opt for the refund in case of damaged or faulty items. The mode of the refund will either be through the original payment method or the buyer will receive store credit.

 

Method of exchange

There are no separate steps for exchanging a product. Here the exchange does not pertain to the damaged or defective products but if the customer wants to exchange their items for a different size, color, or product altogether. Depending on your preference, you can place the request. If you want to exchange a product at then you can follow either of the following points:

• To receive a new item way sooner, you can place a fresh order for your desired product just before the return. Afterward, on placing the return request, the store credit or the refund via the original payment method will be credited and you can pay using it.
• After returning the items completely, you can purchase the desired goods using the refund received.

 

How to return the damaged and defective item

What if your product is damaged, defective a part of the product is missing? Frustrating, isn’t it? And why should you bear the brunt of shipping charge just because the product you have received is damaged and need for immediate replacement? In that case, you must know that there is no cost for the shipping charge.  All you need is to select the preferred way of making up for your damaged or defective purchase from any of the three options given below:

• Replacing the missing or damaged part of the product (i.e. table leg, screw)
• Replacement of the entire product or assortment.

 

On deciding your preferred resolution, get started with the steps to initiate the replacement/refund request for the purchased product:

• Log on to your account and go to My Orders.
• Select the order and number which you wish to replace or get a refund for.
• Choose either Return Items or Replace Item or Parts depending upon your preference.
• From there, tap on Damaged or Defective.
• Choose your resolution from the given list and initiate the request.

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Policies and Rules for return and refund

Return and refund request can only be initiated if the certain rules and methodologies are followed.

• Return and refund requests must be initiated within 30 days of delivering the original product and not more than that.
• Apart from the damaged or defective products, the return shipping cost will be applied.
• The product must be in the original condition with the original packaging.
• The products that are not eligible for returns are:

1. Discounted rated bundled up items like 6 for $30. (not applicable for entire bundle return)
2. Products marked non-returnable on the page.
3. Gift Cards.
4. Clearance Products.
5. Personalized items.
6. Assembled products.

• There are exceptions for the time limit and eligibility for the return regarding certain products which are categorized under Modified Return Policies. Please visit www.wayfair.com/help/article/return_policy to know about the exceptions.

 

Contact

Under Contact Us section from www.wayfair.com, click on the nature of the order to proceed with the relevant contact channel.

Time:

Monday-Friday: 8:00 a.m.-midnight.

Saturday: 8:00 a.m.-8:00 p.m.

Sunday: 9:00 a.m.-6:00 p.m.

(Eastern Time)

 

 

References

www.wayfair.com/returns.